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description of a person - race, sex, hair color, shirt/pants color, approximate height/weight). If it is a crime related call, give the Communications Officer as much information as possible (e.g.big numbers, numbers on both sides of your mailbox). Also make sure your house is well marked with your house number (e.g. Help the paramedics identify your location (e.g.Remember, the paramedic is on the way immediately after the Code 1 or Code 2 is determined, the rest of the questioning is to better prepare the paramedics upon their arrival.Write down the name and phone number of his/her doctor.If the patient is on medication, have the medicine out for the paramedics.If possible, don't hang up until the dispatcher is through talking with you.With hundreds of calls a day, a determination must be made to the seriousness of the response in order to protect the lives of the ambulance crews and pedestrians in the event of a Code 2, which requires speeding through intersections and busy traffic. These questions will assist the Communications Officer in determining whether the ambulance should respond as Code 1 (non-emergency), or Code 2 (emergency). There are four (4) initial questions our Communications Officers are required to ask prior to dispatching a medical or rescue unit: It is our Communications Officer's job to provide that control, while reassuring the caller and assessing the situation. This is intensified when we are in a situation when we must speak with a nameless, faceless person on the other end of a telephone. Human nature has it that in a state of panic or distress, we all lose a certain degree of control. Understand that as soon as the urgency of the situation is determined by the dispatcher, the unit is notified and is already on the way, yet the dispatcher will continue to ask questions to better inform the unit en route to your location.
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The quicker the dispatcher can evaluate the situation, the quicker help will arrive. When you are in a crisis situation, stay calm, and answer the Communications Officers questions. If you are in trouble and cannot talk, and do not wish for a call back, leave the line open and a police unit will be dispatched to your location. If you call and have to hang up for whatever reason, our dispatchers will call you back to ensure your safety. Did You Know?Į-911 service is available at all pay phones with no charge required. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. All calls are recorded and a printout is also maintained. This gives the center the ability to determine the exact location of the call. Communication Officers are no longer located at the individual agencies they are consolidated within the 911 center. Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB. To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner. In December 1991 the Houston County 911 Center opened and in June 1996 the Houston County 911 Center became a division of the Houston County Sheriff's Office. Please click here to take part in our customer service survey